Ready for what comes after AI.

Illustration representing two emerging worlds in AI driven engagement: customer facing opportunity and workforce productivity.

AI is changing how customers interact with businesses and how employees get work done. Randol helps your organisation be ready for both.

Make your organisation agent-accessible, safely, simply and on your terms.

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Connect once. Build once. Govern once. Use everywhere.

No lock-in. Your cloud. Your data. Your control.

AI is changing how people interact with your organisation.

From the customers you serve to the people who work for you, agents are becoming a new way to discover, decide, act and get things done.

Where would you like to start ?

I'm more customer focusedI'm more internal team focused

EXTERNAL | COMMERCIAL

Build a stronger relationship with your customers and partners.

Customer booking scenario showing a customer using a personal agent to complete a hotel booking outcome.

Customers shouldn't be limited to the journeys, features and choices we thought to put on a screen. Let them express what they actually want, and understand more about their needs, give intelligent agents the services, knowledge and tools to make it happen.

Help customers complete more goals through natural agent-led journeys.

Meet the customer where they are

Make your products and services available through the channels customers increasingly choose to use, from your own digital experiences to personal AI assistants and agent-led journeys.

Reduce friction , introduce connection

Complex interactions don’t have to feel hard. Give customers a more natural, conversational way to explore and choose, while your systems handle the complexity behind the scenes. The result is less drop-off, smoother journeys and stronger loyalty.

Understand what matters.

Conversations reveal more than clicks ever can. Capture intent, context and preferences more naturally, so you can understand what customers need, why they need it and how to serve them better.

Remember across every interaction.

Carry context, preferences and history across channels and touchpoints, so customers don’t have to repeat themselves and every interaction feels more connected, relevant and personal.

Respond to the right moment.

Recognise signals like urgency, frustration, uncertainty or enthusiasm, and adapt the experience accordingly. Whether that means simplifying choices, providing reassurance or handing over to a person when it matters most.

Reach new customers
Build trust
Build understanding
Deliver delightful experiences

Customer -> Personal Agent -> Your Business -> Outcome

INTERNAL | WORKFORCE

Build more effective tools and workflows for your teams

Employee workflow scenario showing enterprise agent support for workforce and operations outcomes.

Let people ask for what they need, while agents find information, apply your rules and complete the work.

Structured workflows, controlled operations and completed work outcomes.

Create agents that work your way.

Build and configure AI agents around your business, using the LLM(s) of your choice. Enable them to access information, reason with context, support decisions and help teams get work done across a wide range of use cases.

Use tools you have , build tools you don't.

Where your existing systems provide the functionality you want to expose, integrate them. When you dont have the systems to support the tooling, build the tools you need.

Automate work behind the scenes.

Connect systems, orchestrate processes and automate back-office logic so work moves faster, manual effort is reduced and teams can focus on higher-value tasks.

Keep people in control

Put the right controls in place for teams to review, approve and manage AI-driven actions, so automation happens with the right level of visibility, accountability and governance.

Launch new capabilities quickly.

Create new services, workflows and AI-enabled experiences quickly, so you can respond faster to the needs of teams, departments and the wider business without creating unstable workarounds.

Increase productivity
Expand capability
Improve consistency
Maintain control

Move faster without losing control. Empower teams through agents while keeping clear governance over how systems and information are used.

Employee -> Enterprise Agent -> Your Business -> Outcome

Explore team empowerment→

Different audiences. One Randol foundation.

One Foundation

One platform. Both opportunities.

Whether it's a customer interacting through their personal agent or an employee getting work done through a copilot, both need a safe way to access what your organisation knows and can do.

Randol provides one controlled foundation for making those capabilities available - using what you already have, building what's missing and deciding who can access what.

Commercial and workforce journeys converging through Randol into shared organisational capabilities.

Build on what you have.

Randol turns what your organisation already knows and does into capabilities that people and agents can safely use.

Connect -> Create -> Control -> Use

01Connect

Connect what you already have.

Bring together the systems, data and services your organisation already relies on.

Don't rebuild what already works.

02Create

Create what you need.

Turn what your organisation knows and does into reusable capabilities, and add new AI-powered tools and capabilities where you need them.

03Control

Decide who can use it.

Control what customers, employees and agents can access, what they can do and which rules apply.

Control gives organisations the confidence to make more available.

04Use

Make it available everywhere.

Use the same capabilities across customer experiences, employee copilots, agents, applications and workflows.

Build once. Control once. Use everywhere.

Create a shared foundation for customer experiences, employee tools and whatever comes next - without rebuilding your organisation around every new agent or AI technology.

AI where it adds value. Control where it matters.

Agents are great at understanding intent, working with context and handling ambiguity. Your business rules, permissions and critical processes still need to behave predictably. Randol lets you combine both.

How Randol Works

One foundation for an agent-accessible organisation.

Connect what you have. Add intelligence where it helps. Turn it into action. Govern it throughout.

Connect · Intelligence · Operate · Govern throughout

See it in action →

Randol In Action

A real-world implementation from message to redemption.

Guests can text for balances and offer details, then redeem a hotel or casino offer in the same conversation.

Sample guest text journey: check balance -> review offers -> redeem hotel or casino offer.

System orchestration view running in sync with the guest conversation timeline.