Keep your current systems
No rip-and-replace.
Why Randol
AI has changed what people expect from your business.
Customers now expect to buy and get answers in their preferred channel. Employees expect AI support to find information, decide faster and complete work.
Most businesses were not designed for agents to safely access and act across systems, data and rules.
Randol changes that.
Connect what you have, build what is missing, and securely expose capabilities to customers, employees, applications and AI agents.
So AI can move beyond answering questions and actually get things done.
Add new capabilities fast
Governed and reusable from day one.
Stay in control
Permissions, rules and auditability built in.
The Change Randol Was Built For
AI is becoming an interface to your business.
For years, organisations controlled every interaction path. AI changes that model.
People can now ask for outcomes directly and expect agents to navigate complexity and complete tasks.
Without a safe capability layer, AI stays as a thin interface instead of becoming part of how the business runs.
Randol provides that foundation.
People followed fixed journeys you designed.
People ask for outcomes in natural language.
Agents complete those outcomes safely using your business capabilities.
Two Opportunities. One Foundation.
What does this mean for your organisation?
External / Commercial
Be available wherever your customers choose to interact.
Journeys increasingly start in personal assistants and conversational interfaces, not just on your website.
Randol exposes your products, services and capabilities to those channels while keeping rules, permissions and data under your control.
For commercial, digital and customer leaders
Randol can help you:
- Reach customers through new channels - Make your products and services accessible through personal agents, conversational experiences and whatever comes next.
- Remove unnecessary friction - Let customers express what they want naturally while Randol coordinates the systems and actions required behind the scenes.
- Create more relevant experiences - Use context, preferences and interaction history to make every journey more connected and useful.
- Turn conversation into action - Go beyond answering questions. Allow agents to book, buy, update, redeem, request or complete business processes.
- Protect the customer experience - Bring people into the loop where judgement, reassurance or approval is required.
Internal / Workforce
Let people ask for what they need instead of navigating how your systems work.
Teams should not need to remember where information lives or which app starts a process. They want to ask and move.
Randol lets agents and copilots securely reach across systems, information and business processes, with clear control over what they can see and do.
For technology, operations and transformation leaders
Randol can help you:
- Make existing AI tools more useful - Connect the copilots and agents employees already use to trusted business data and capabilities.
- Reduce system-hopping - Allow teams to retrieve information and complete work without constantly moving between applications.
- Automate work behind the scenes - Coordinate systems, rules, workflows and agents so repetitive processes happen automatically.
- Build what your current systems cannot provide - Create new business services and capabilities without waiting for another large development programme.
- Stay in control - Define permissions, business rules, human approvals and auditability around AI-driven actions.
Why Randol
Why Randol rather than another AI tool?
Because you probably do not need another tool.
Most organisations already have enough tools. The challenge is making AI work with the business you already run.
More point solutions usually means more fragmentation, duplicated logic and more technology to maintain.
One capability foundation. Many experiences. Zero tool sprawl by default.
Build on what already works
Connect the systems, data and services you already depend on rather than replacing everything.
Create what is missing
When your existing systems cannot provide the capability you need, build it directly in Randol.
Control it once
Put business rules, permissions and governance around capabilities centrally.
Use it everywhere
Make the same capability available to customer experiences, employees, agents, applications and partners.
The Founder Story
Built by people who have spent their careers fixing the problems AI is about to expose.
Many AI products start with what the tech can demo. Randol started with a harder question: what works inside a real enterprise?
Noel Ady and Tomasz Maruszak have spent a combined 40+ years designing, modernising and operating complex enterprise systems.
- Legacy systems
- Complex integrations
- Security and governance
- Business-critical data
- Large engineering organisations
- Architecture that needs to survive years, not weeks
- Systems that cannot simply fail when the demo ends
Their experience spans enterprise replatforming, distributed systems, event-driven architecture, microservices, domain-driven design and large-scale software transformation. Noel also built gravity9 into a business recognised in The Sunday Times Top 100 Fastest Growing Companies, while Tomasz has led the architecture and delivery of complex production platforms and contributes to open-source distributed systems projects.
Randol came from seeing the same problem repeatedly.
-> Businesses wanted to move faster.
-> First they bought more SaaS.
-> Then they connected more tools.
-> Now they are adding AI agents.
Each wave promised speed. Without the right foundation, most organisations got more complexity instead.
Move fast without losing control.
Enterprise Experience Behind The Platform
We know what you need
The Philosophy
What we believe
- AI should work with your business, not around it. Agents should use the same trusted data, rules and services as the rest of your organisation.
- Speed should not create tomorrow's problem. Moving quickly matters. So does being able to maintain, govern and evolve what you build.
- You should stay in control. Your infrastructure, data, business logic and technology choices should remain yours.
- AI should be used where it adds value. Use intelligence for understanding, reasoning and context. Keep deterministic rules, permissions and approvals where predictability matters.
Our Promise To You
Start with one problem. Build a foundation for much more.
You do not have to transform the whole organisation to start using Randol.
Start with...
- A customer experience
- An internal process
- A new agent capability
- A workflow that is taking too long
- A service your existing systems cannot provide
Randol lets you solve that immediate problem while creating capabilities you can reuse across the business.
Connect once. Build once. Govern once. Use everywhere.