Better guest experiences. Smarter loyalty. Safer play.

Randol connects your hotel, casino guests, staff and AI agents to deliver seamless experiences, securely and intelligently.

The industry is changing

Four pressures. One changing landscape.

Guests, regulators and operating teams are raising expectations at the same time.

01 / Guests

Guests expect relevant answers and effortless service, whenever they need it.

02 / Data

Property, gaming, loyalty and marketing information remains fragmented.

03 / Governance

Responsible gaming and financial controls demand consistent, auditable action.

04 / Operations

Staff need intelligent support without losing the human touch or control.

Each area combines services, orchestrations and apps to turn disconnected systems into governed outcomes.

Deliver faster answers and smoother service across messaging, voice and on-property channels.

Guest Concierge
Build agents to respond to guests' requests quickly. Allow communication via text, chatbot or phone call. Let the agent take the request and action it. Then integrate the request into existing task management or build backend apps to fulfill the request.
Online Customer Service
Your guests and new customers want full access to your services. Not only information, but the ability to make bookings, set preferences and ask for recommendations on live events, restaurants and venues. Build agents and plug them straight into your website or make them available over text or phone.
Game Assistance
Whether guests need help with rules or strageties for table games or machines, it's understood this is one of the biggest barriers to guest particpation. Provide interactive guidelines, simple terms and approaches for various games via chat.
Customer and Guest Onboarding
Managing data collection, verification and document ingestion for efficiency, convenience and accuracy. Ensure a seamless onboarding experience for customers and guests.

Turn loyalty and player data into timely, personalised interactions that increase value.

Self-service offer redemption
Provide the convenience of redeeming offers directly through self-service channels. Whether via the primary phone number on the account or a web chat. Give your customer the access to the benefits and rewards seamlessly.
Player host assistant
Provide your guests with personalized assistance and support throughout their stay. Agents providing support for your mid-tier guests leave you hosts with time to white-glove your top tier guests.
360 guest profile
Collecting and storing information about your guest. Whether its their stays, play, interactions, site activity or agent interaction. Having access to their information centrally can help improve the service you provide them.
Understand and respond
Understand your guests behavior and preferences, enabling timely and relevant responses. Realtime events can trigger key action and interactions to enhance the guest experience. Whether that's a well timed offer or a suggestion for a table booking. Balance help without interrupting the guest experience.

Capture opportunities faster and coordinate inventory, teams and next actions automatically.

Website booking assistant
Provide online assistance and support for booking inquiries and reservations. Delegates can provide theire details, talk to an agent and gain insights into event actities and timtables.
Group and event support
Provide access to available seating, last minute changes and additional invites. Realtime information around key speakers, next up , and summarised event details can happen through the day.
Experience booking coordination
A guest isn't simply staying at your property. Support their full experience. Book tables for dinner, spa appointments, and other activities seamlessly. In property or near by.
Sales lead automation
Qualify leads and trigger timely follow-ups. Reach out to potential customers with relevant offers and promotions.

Streamline back office operations while ensuring security and compliance.

Responsible gaming interventions
Run policy-based intervention workflows with governance. Review accounts on a regular basis to understand unhealthy and risky gaming behaviour. Highlight and inform those who need to be aware.
Customer onboarding
Registration and onboarding new player accounts can take time to run through manually. Hogging valuable onsite team members Build a next generation process for onboarding, uploading legal documents and running personal verification seamlessly.
Staff knowledge assistant
Your employees, and their local knowledge and insdutry expertise is invaluable. Built knoweldge and reseach assitance to support your employees when making decisions and assisting guests effectively.
Controlled regulated access
Maintain control over who can access what. Whether thats what your guest can see and do vs you employees or full control of your roles and permissions within your organization. Give you team teh tools to control access in a central location