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Solving Customer Duplication with Jev
See Randol combine fuzzy matching with Jev's evaluation to decide whether new customer information belongs to an existing account.
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The business problem
New customer details do not always match existing records exactly. Teams must decide whether to create an account, merge records or review a possible duplicate.
What the demo shows
- Receive new customer information in a Randol workflow.
- Use fuzzy matching to find plausible existing customer records.
- Send candidates to the Jev connector and Evaluate activity for a Match, Potential Match or Not a Match decision.
- Route confirmed matches toward account handling, potential matches to a person for review, and non-matches into the new-customer process.
What this enables
The decision becomes an explicit part of a business workflow, combining conventional search with AI evaluation and human review where needed.