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Omnichannel

Build Intelligent Omnichannel AI Agents with Randol | Voice, SMS, Email & Chat

See Randol combine Dynamic Data Services with integrations and MCP-enabled AI agents across voice, SMS, email, chat, APIs and custom UIs.

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The business problem

Building each customer channel as a separate application can duplicate data access, business rules, integrations and security controls.

What the demo shows

  1. Build reusable Dynamic Data Services as the shared source of business data and operations.
  2. Connect voice agents through Randol's MCP capabilities and SMS workflows through Twilio.
  3. Use Google and Microsoft 365 integrations for email, alongside chat, APIs and custom UIs.
  4. Let each channel reuse the same services, integrations and security instead of creating another backend.

What this enables

Voice, messaging, email and applications can participate in one governed customer journey while sharing the same enterprise foundation.